This website www.sullyfurniture.co.uk owned and operated by

Sully Furniture Ltd, Unit 3 Advance house, Central Road, Harlow., Essex CM20 2ST. Reg No 8612320 Vat no 316 9811 87

Make contract with Sully Furniture Ltd

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

This contract is covered by English law.

By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

How to place order

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01279 909313

If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote. The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.

Carriage charges will be shown prior to you placing your order.

You will be required to pay for the goods in full at the time of ordering.

We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal.

Promotional prices only apply during the period stated.

All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

Once your order is complete we will notify you of the dispatch date.

Delivery & Carriage Charges

 Goods will be dispatched from our warehouse within 15 working days and any estimated dispatch date is an estimate, which can change without notice.

We will deliver goods within 2-3 working days of dispatch. Your order may arrive in more than one delivery.

We can deliver our furniture anywhere in mainland Great Britain and Republic of Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of Scotland, however, we are able to deliver to a mainland courier company on your behalf for onward shipping.

We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday.

Most of our products are relatively weighty items and you will be required to assist the driver in offloading your order.

Disposal of packing materials is your responsibility.

If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.

Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.

If the goods are lost or damaged please report this to us within two working days from the delivery day.

Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.

Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.

Free delivery is available on orders where the goods cost more than £200.

Cancellation and returns

This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.

Any items which have been custom made, such as doors made from our Made to Order ranges , or any door which you have asked us to drill for hinge holes. Cannot be cancelled

You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone. Please refer to point for items exempt from this term.

You do not have to give any reason for cancellation.

If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

You may properly examine the goods for 14 days you may not return any goods that have been installed unless they are faulty. For exempt goods please see point

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract. Please see first point of section 5 for exemptions.

Other items such as hinges, handles and drawers are guaranteed for 1 year from the date of delivery. Within this time-scale, we will replace defective goods, as outlined above, free of charge.

Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

We are unable to guarantee and exact colour match due to the nature of the product.

All products are manufactured to tolerances of +/- 1.5mm.

Liability

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

Trade or Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

Orders may not be cancelled except with our mutual agreement and having been confirmed in writing with our company. We reserve the right to make cancellation and/or re-stocking charges.

Claims for missing or damaged items must be made in writing within 2 working days of delivery.

If purchasing a quote, the buyer accepts full responsibility for checking the accuracy of that quote.

The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.